How do I sign up for the Agent state and activity historical reporting EAP?

Hi!

We filled out quite a long time ago, but this EAP is not activated for us yet, maybe there are some problems ?

Hi Maxim, 

Thanks for getting in touch, we had to pause enablement briefly due to a bug found, we are verifying the fix currently and then will resume enablement. 

Thanks for the patience, 

Karen

Hi Karen,

Any idea when the EAP will be renabled?

Thanks,

Hi @karen13

Hope all is going well for you!

Maybe there is any news when the implementation will continue , and we can try to use the functionality?

Hi both, 

Yes we have continued enablement, however, this is being conducted in batches so will take time to process through the backlog. I will be emailing as soon as it is enabled. 

Thanks, 

Karen

Please make sure to have filled out the sign up form attached above and we will be in touch! :) 

@karen13 Yes, of course we filled it out very much looking forward to feedback from you:)

What is the estimated time to contact me after filling the form?

Hi @mohamed11 

We are enabling small batches each week to make sure we can monitor traffic and any performance concerns. As a result lead time can be 2-3 weeks. Please bear with us as there is high demand for this release. Any further questions, please let me know!

Thank you, 

Karen

Hi,

I signed up for this EAP at the beginning of November. Is there any updates on when this will be rolled out further?

We have been using Omni-Channel routing for a month now and I am receiving frequent requests from Team Leads asking for this level of reporting. .

Hey @robert17, thanks for your interest in the EAP! I chatted with our product manager and it looks like we are aiming to launch this in GA by end of January. For now, the EAP is suspended until then to allow us to prepare for general availability. 

I'll let you know if anything changes in the meantime. 

Cheers!

Is this still on target for GA in January? I learned about this from the recent Admin User Group presentation and I'm very interested in being able to implement it. If the EAP is being skipped and we are just going right to GA later this month, that's exciting!

+1 on status of this

Hi both! 

Yes the plan is still to GA by end of month, we are in preparation for the release currently and hope to make an announcement early next week! 

Thanks for checking in on this, 

Karen