Our marketing team wants to get on a call with the Zendesk support to discuss some persistent issues at length which can't happen through chat.
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In order for us to best serve our customers, we ask that everyone follow the guidelines given here: How to contact Zendesk Customer Support
If your issues are persistent, they may require troubleshooting that would benefit from a written exchange that allows our support staff to investigate, troubleshoot, and network with internal experts, thereby being able to provide you a better answer than can likely be delivered via a phone call. You can also present your issues here if you'd prefer.