Feedback during the early access program is very important for us. Since this EAP is limited to a subset of customers, it is also a requirement to participate and give feedback so we can create the best unified status experience for you and your agents.
Use this community forum
We'd like to keep feedback as social and collaborative as possible, so we invite you to follow this community forum too.
If we see that there is a topic of general interest, then we'll post about it here and invite everyone to provide their feedback. Likewise, you're welcome to ask questions or provide feedback at any time through this user community.
Suggested guidelines for giving feedback
We value your feedback, no matter what it is. We encourage you to tell us what you like, dislike, and where you could see improvements. We'd like to see a healthy forum for discussion, but we can't do that without just a little bit of effort from everyone.
Here are a couple of pointers that will really help us understand your feedback and work with you to make the ticket forms beta even better:
- When you see something you dislike or see something you'd like improved, write it down and think about it for a little while
- Try to be as clear as possible in your feedback; explain why you like/dislike something, and how it could be improved. If you can do screenshots easily, we'd love to see them
- Be patient when waiting for responses from Zendesk
- Don't use sarcasm, be rude to other customers or staff, and don't use strong language. We will moderate forum posts where we think reasonable
Ultimately, we want the feedback forums to be a place where any customer can come and give feedback.
