We want to hear what you have to say about this feature, because ultimately we're building it for you. Below, you can find some guidelines on the best ways to let us know what you think.
Where to give feedback
This forum is the best place. With this format, we can respond to questions or comments so that everyone can see and benefit. You can add a new post in this forum or chime in on an existing one.
Suggested guidelines for giving feedback
We value your feedback, no matter what it is. We encourage you to tell us what you like, dislike, and where you could see improvements. We want to ensure that we’re building the product to fit your team's needs to effectively sell and manage your customers.
There are a few things we ask:
- Provide feedback on the feature and ease of use. Try to be as clear as possible in your feedback; explain why you like/dislike something, and how it could be improved. If you can do screenshots easily, we'd love to see them.
- Report any bugs and be patient when waiting for responses from Zendesk. This forum is monitored by the same people who are busy building awesome functionality for you.
- Be respectful to other customers and to Zendesk staff. We will moderate forum posts if we think it's reasonable to keep things civil.
Reporting bugs
The best way to report a bug is to do so here in this forum, rather than contacting Zendesk Support. This is especially true if you're reporting a minor bug, or a bug that is not directly impacting your customers. That being said, we do realize that more urgent issues can crop up during a beta, and if so, you can file a ticket with Zendesk Support.
