How do differenciate Group name (user facing, for intermal use)

Hi guys, 

Good morning or good afternoon!!

Questions

1. How do differenciate Group name (user facing, for intermal use)

1-1. If there is way, can I make Group name with 2 versions?

      (Customer facing, one for English, one for another language) 

I realized Group/Department names are shown to the customers upon answering the ticket.

Is there a way to differentiate the Group name for internal use and for customers?

Hope there is a way to do this by Admins.

Or can this be done only by Developers? (I am asking this as I am not a developer.)

[Checked article]

* Same Questions

https://support.zendesk.com/hc/en-us/community/posts/4411254546586--Group-Department-names-should-be-different-for-internal-vs-customers?input_string=Chaing%20Group%20name%20(

* Developer Reference

https://developer.zendesk.com/documentation/classic-web-widget-sdks/?_ga=2.81609367.1820955329.1667181359-873617251.1666336919

Any input is much much appreciated. 😍

Have a lovely day ahead, everyone!