I have integrated the Zendesk Answer bot recently on my webapp. So the Bot works as expected, but when the user selected the option to get in touch, it gives an option to drop a message. This message from a user is sent to the Zendesk Chat Section. I want to redirect this message from the user from Chat to Ticket (in Zendesk support). We want the message to be delivered as a ticket. Is there any way to achieve this?
Hi Raghav, have you tried workativ’s chatbot for Zendesk users? Workativ is a conversational ai and workflow automation platform that helps you build chatbot, connect with Zendesk and other business apps, use pre-built workflows like create ticket in Zendesk etc, deploy your bot on MS Teams or slack easily in minutes.
Check here: https://www.zendesk.com/apps/support/workativ-assistant
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Hey Raghav,
Have you set up Answer Bot for web forms using these instructions? Using Answer Bot with your web forms
This should allow you to choose which web-form you'd like displayed and that would create a Support ticket in your account.
Let me know if that's not what you're looking for!