Feedback during this stage is very important for us. We want to hear what you have to say about Messaging dataset and dashboard.
This community is best place to share feedback
You can provide feedback by creating a new post or commenting on an existing post. We'd like to try and keep feedback as social and collaborative as possible. It's where we can answer the most amount of questions or comments so that everyone can see and benefit from it. Tell us more about -
- how do you use the Messaging dataset ?
- does it provide insights into areas important to your operations - agent productivity , staffing , customer experience ?
- which metrics are important for your business? Which ones are your secondary metrics?
- use-cases not addressed by this dataset
Reporting bugs
As these updates are in EAP, the best way to report a bug is to do so here in this forum, rather than contacting us. This is especially helpful if you're reporting a minor bug or a bug that is not directly impacting your customers. That being said, we do realize that during EAP more urgent issues can crop up. As this is a beta, the response times may be longer than they typically would be going through the normal support channels.