We're excited to launch this EAP and your feedback is crucial is making this feature a success!
We have started to rollout access, if you’ve signed up, we’ll notify you as soon as your account is ready.
Our goal is to keep feedback collaborative and interactive. Your voice directly shapes how Zendesk works for everyone.
How to share feedback
- Reply to this topic:
- Share your feedback, questions or suggestions by replying directly to this thread. We encourage open discussion and collaboration right here.
- Start a new post:
- If you have detailed experience to share, specific enhancement ideas or want to start a focused conversation, feel free to create a new post in this community forum. Give your post a clear title and details to help others join in and share their perspectives.
- Submit your feedback privately:
- If you would like to provide your feedback directly to our product team, you can use this Google form to do so. Our product team reads every response and may reach out for additional details or to follow up on your feedback.
Your input, weather simple or detailed helps us shape the future of AI agent tickets. We're listening!
Key feedback areas
We're especially interested in your experiences and opinions on:
- Default Search behaviour - Should the default search return both AI agent and human agent tickets or just human agent tickets?
- Default Views - When configuring your views, if you don't specify the support type - do you want the default configuration to show both AI agent and human tickets or only human tickets?
- Future actions - What would you like to do with these tickets in the future? Any edit capabilities or otherwise that you'd like to see us introduce?
- Reporting - What type of reporting for AI agent tickets would you like/need?
Tips for great feedback
We value your feedback, no matter what it is. We encourage you to tell us what you like or dislike and where you could see improvements. We'd like to see a healthy forum for discussion, but we can't do that without just a little effort from everyone.
Here are a couple of pointers that will help us understand your feedback and work with you to make this EAP even better:
- Be as clear as possible in your feedback; explain why you like or dislike something, and how it could be improved.
- Be patient when waiting for responses from Zendesk.
- Please keep the conversation respectful and constructive, no sarcasm, strong language or negativity toward others.
We look forward to learning from you and working together to build the best experience possible. Thank you for being part of this EAP.
