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How can I get in touch with someone from Zendesk Support?

  • August 12, 2020
  • 2 replies
  • 0 views

Hi, 

How can I get in touch with someone from Zendesk Support? I have an urgent issue, and tried opening some tickets, but got no answer this week. The automatic reply says to go to my Zendesk and select Help to chat with someone for quick answers, but if I do that, I'll get redirected to Get Help, from where I'm also redirected to open a new ticket. 

Thanks!

 

 

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2 replies

Devan
  • August 12, 2020

Hello @Madalina Georgescu,

You should be able to reach a member of our Support team via chat within your Zendesk instance. I've shared an article below that will guide you step by step on how to implement this on your end.

Contacting Zendesk Customer Support

Best regards. 


  • Author
  • August 13, 2020

Thank you!