How can I change the default ticket form on the New request page?

Hey Mark.  I not quite sure what your asking here, but in general to have multiple ticket forms, you'll need the professional add-on or upgrade to enterprise.  Here is the link to that: https://support.zendesk.com/hc/en-us/articles/203661616-Creating-ticket-forms-to-support-multiple-request-types-Professional-Add-on-and-Enterprise-   Maybe you mean something else?

David

Hi David,

Thanks for your help.

I just want to change the default ticket form displayed on the New request page.

Lets just say now it is ticket_form_id=1 and I want to change it to ticket_form_id=2.

I do not want to delete #1.

Cheers, Mark

In the UI I believe you an select a particular ticket form to be the "default" option. Have you tried setting that yet? 

Hey Mark. I think I know what your asking. I think you can achieve it using the JavaScript from this article below, but just remove the condition checking for organization or set the if statement to always be true and call the form you want. When I'm back at my computer I could edit something for you if you need help.
https://support.zendesk.com/hc/en-us/articles/204579603-Hide-ticket-forms-based-on-user-s-organization-Professional-Add-on-and-Enterprise-

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This post edited by Zendesk Community Team on 1/9/18: fixed broken link

Thanks for sharing your solutions and helping out, David and Andrew!

Mark, I see that this is your first post - Welcome to the Zendesk Community! I encourage you to head over to the Welcome Thread in The Lounge to introduce yourself. We look forward to seeing you around the Community. Happy Zendesking!