Help with the recipe for tickets solved within 2 days from the arrival to Zendesk | Community
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Help with the recipe for tickets solved within 2 days from the arrival to Zendesk

  • January 17, 2023
  • 2 replies
  • 0 views
Ruta

I'm looking for help/a recipe for reporting on how many tickets (or the % of tickets) are solved (full resolution time) within 2 days from the arrival to Zendesk.

If anyone has a recipe to share, I would be really grateful!

    2 replies

    Elaine17
    • Elaine17
    • January 22, 2023

    Hi Ruta,

    I think it is best if I see the report you're working on so I can better understand what you are struggling with. I will create a ticket on your behalf. Kindly wait for an email notification regarding this ticket. Stay safe!

      Ruta
      • Ruta
      • Author
      • January 24, 2023

      Thank you, Elaine! 

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