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Help Center Attachments - choose link placement within article?

  • September 13, 2017
  • 7 replies
  • 0 views

Hi there, I'm working on a Help Center where I'd like to attach PDF files into the article for readers to download. When I add the attachment, the download link always appears at the very bottom of the article, below all content. Is there a way to move the download link to a different place in the article? Thanks!

For example I would like my article to look like this:

Product 1 description content

Printable instruction sheet 1 - download here

Product 2 description content

Printable instruction sheet 2 - download here

7 replies

Jennifer16
  • September 13, 2017

Hi Lisa,

Here's what you can do:

  1. Right click the attachment at the bottom and copy the link address. 
  2. Add the link as a hyperlink in the body of you article where you want it to appear.

You can see an example where we did it in this article (scroll down below the table).

Hope that helps!

 


  • Author
  • September 14, 2017

Thanks Jennifer, this is VERY helpful! :D


Nicole17
  • September 14, 2017

Glad we were able to help, Lisa - welcome to the Zendesk Community!


  • February 1, 2021

Hi Jennifer/Nicole/Zendesk Team,

I was able to upload attachment and copy link address and have it display elsewhere in the article but they still appear at the bottom of the page. I'd like to remove the default attachments showing up at the bottom of the page but would like to keep the attachments so I can link to them elsewhere on the same page. How do I remove the default upload links at the bottom of the page?

The page I'm referencing is shown: https://support.flowworks.com/hc/en-us/articles/115005454943

 


  • February 15, 2021

Hi Sina,

You'll want to add something like this to the CSS file of your Help Center Theme.

.article-attachments {
display: none;
}

  • September 20, 2021

Hello @Kay

If we add the code to the CSS file in our Help Centre Theme does that have any effect on any tickets created by a user that has an attachment. 

Thank you.

 


Dave12
  • September 21, 2021

Hi Hetal,

This CSS will only affect how article attachments are displayed in your Help Center articles – it won't have any effect on your tickets.