Dear community members,
I trust this message finds you well. I am currently facing a technical challenge related to the implementation of a classic web widget on my site, and I am reaching out to seek your expertise.
After successfully uploading a series of help articles that I am eager to share, I encountered an unexpected issue. The intended classic web widget, designed to elegantly present these articles, seems to have vanished without a trace. To complicate matters, attempting to access the link I initially found prompts a request to upgrade my account.
I am keen to understand if there is a misstep in my approach or if this is a common occurrence with a straightforward solution. Your insights and guidance on resolving this matter professionally would be immensely appreciated.
Thank you for your time and assistance.
Best regards,
Mark
Thanks for reaching out here and welcome to the Zendesk Community! Regarding your question, we will most likely need to take a look at your account to see why it's requesting an upgrade.
I'm going to create a ticket on your behalf so our Customer Care team can look into this with you.
You'll receive an email shortly stating your ticket has been created.
Cheers!