I have tried for several days, leaving messages and emails, etc and no response. It has been one of the worst customer experiences I have ever dealt with. I would appreciate a call asap regarding our Zendesk account or be guided on another way to communicate with someone today.
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I see your ticket in our system and I've alerted your account manager and will be following your ticket myself to ensure you get a response. I'm sorry you've had an unsatisfactory experience, and I appreciate your patience.