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Guide sidenav inconsistently loading

  • June 15, 2023
  • 1 reply
  • 0 views

Hi,

Since we have a category in guide which is restricted to certain users sometimes on first login the sidenav does not appear at all.

This category is visble to users in a user segment which is populated with tags since there are too many users to include in segment directly.

This sidenav is part of lotus themes and lists all category sections and articles using dropdown.

We notice when navigating to unrestricted category with an authorized account sometimes on first login just the restricted category does not appear in sidenav which would indicate lack of permission to view restricted category.

Is there anything that we can include in hbs or script that would verify or refresh user permissions before loading this part of the article?

1 reply

Darenne
  • July 11, 2023
Hi Samuel, 

I can see here that you have reached out to us via ticket ID #11646524 and it appears that your concern has been answered. Please do let us know if you need further assistance.