Guide: Knowledge Management roadmap

Hi @kelsey13,

No, images in CBs are a separate feature (and we are working on it!) similarily to videos. By advanced components, we mean things like: accordions, steppers, sliders, etc. 

Thanks @katarzyna13

And iframes? Are they on the roadmap - these are very important for us

Hi everyone - I am posting this on Katarzyna's behalf as she is out of the office today but the message is timely, as we will be making a change to how we are sharing this roadmap later this week. 

We have gotten a lot of positive feedback on making the roadmap visible, and know that it is valuable to you. You've shared a lot of insights that have helped the product team prioritize things with your input, and we want to continue surfacing the roadmap for you. 

However, we are going through some retooling at the moment, and the integration we're currently using to show the roadmap is getting deprecated this week. So, in the next few days, we will be archiving this post, which means that it will still be visible to internal teams and we will continue to use the feedback you've shared here, but it will not be visible to you. 

As we implement the new tool, we are sorting out how we can do a similar kind of embed integration to continue to make the roadmap visible to you. We expect this may take a couple of months, but hope to have something available roughly in April. 

Thank you all for your engagement in these conversations, and our apologies for the inconvenience of having the roadmap disappear for a period of time. We'll get something up and running as quickly as we can! 

In the meantime, please continue to up vote and add your comments to existing feature requests, or to create new ones for ideas that haven't been shared before. We also encourage you to make sure you are following the topic so that you'll see when the new roadmap is posted. 

Looks like the link to the roadmap is broken, would love to take a look at it.

The website seems to be offline?

https://support.zendesk.com/hc/en-us/p/help-center-roadmap

Has it been moved again?

@everbridge, @zendesk admin11, please take a look at the post from Nicole pinned at the top of this thread. 

@katarzyna13 any update on the roadmap? when will the feature duplicate content will be launched?