How do I do a global search and replace for a text string that I am using in many articles in my HelpCenter? I see how to search but I don't see how to do replace.
Any help is appreciated.
Thanks,
Global search and replace HOW TO?
HI Daniel
With standard Zendesk you can search for the word with normal search, but you have to do a manual replace.
Nobody has created an app for this, but i guess you could use the API for a search and replace function.
Hi Carsten
Wondering if this functionality has been added into Zendesk during last two years?
We have a similar exercise to undertake, to find/replace (in a controlled but automated way) certain text strings within our Knowledgebase of 700+ articles.
Does this functionality exist now?
Many Thanks
Ross
Hey Brett!
Can you clarify the Update Articles API docs for me?
This text leads me to think that the endpoint can only change metadata about an article:
"These endpoints update article-level metadata such as its promotion status or sorting position. The endpoints do not update translation properties such as the article's title, body, locale, or draft."
If this is the case, how would one use the API to do a global search and replace?
Cheers!
Hi @Todd Baker, good question! To actually update the article's body, you would need to use the Translations endpoint, since every article is technically a "translated version" even in a single-language help center. As you can imagine, if you have multiple languages, updating the article body through the Articles endpoint would present some problems.
Sorry for the confusion in the previous post, but please let me know if you have any more questions and I'll be glad to help!
Is there an update here?
A developer on our team has said the Zendesk APIs don’t allow us to update the article body, so we aren't able to create the search/replace function ourselves.
This is very very needed! Obvious functionality to offer for knowledge base software.
Thank you, Kay! Very helpful.
That wasn't clear from the article update API documentation - may be worth clarifying in that section of the docs.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Hey Karsten,
Thanks for sharing your feedback! This is not possible natively at this time so I would recommend creating a post in our Guide Product Feedback Forum to help gauge interest from other users as well as gain visibility form our Product Managers.
In the meantime, you can utilize our API to accomplish what you're looking for. I've attached the following links which I believe you'll find useful:
I hope the above information helps!