I'm having an issue that I need assistance with. Typically I would simply go to the "Get Help" link under my profile. The chat is not opening.
We have two Zendesk instances and this is happening in both of them.
"Get Help" Not opening support chat to Zendesk team
Apologies if you already tried these things but:
1. Can you check if another browser resolves the issue? Or can you try clearing your cache and cookies, and seeing if that does the trick?
Thanks for jumping in with those suggestions, CJ!
Heather, let us know if you're still having issues and we'll see what we can do to make sure you can get the support you need!
Mine too is doing this. I've tried clearing cashe and also tried in Edge as well as Chrome.
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we are very sorry to hear that there are issues with "Get Help" not opening.
I have opened a Support ticket so that we can take a closer look at your account.