What is the fastest way for me to get all tickets of an requester after knowing requester_id via API?
After creating ticket, I use "client.search" function to search all tickets of requester, but the lastest ticket is not a part of these.
Is there any way?
Greetings Pm Tuan and welcome to our Community!
The best way to get tickets for a given requester would likely be the list-tickets endpoint:
https://{subdomain}.zendesk.com/api/v2/users/{user_id}/tickets/requested.json
More information on this (and similar endpoints) can be found at https://developer.zendesk.com/rest_api/docs/core/tickets#list-tickets
As a side-note: the reason you may not be seeing the most recent ticket is likely related to the indexing delay for our search - tickets can take a few minutes to index before they're indexed by search (dependent upon a number of factors).
Please let us know if that helps to answer your question!
Hi Dwight,
Same issue we are facing,
I am using same approach as you explained here but still same issue we are facing as @Tuan said,
For details could you please see my below post,
Could you please let me know about this?
Please see answer in cross-post. If after considering any indexing delay if expected results are not coming back, then a ticket to support@zendesk.com will be needed.
I'm going to close this particular post off for further comments since there's a cross-post and the original post is somewhat dated (1 1/2 years ago).
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