In German we differentiate between the formal "Sie" and the informal "Du", when addressing people. When generating answers, the Bot (set to friendly) randomly switches between these two forms, even though all of our articles use the informal "Du". Is there a way we can influence that? Unfortunitelly we cannot use the Bot like that. Thank you very much in advance.
Generative Bot switches between formal and informal AI Answers in German (Siezen/Duzen)
Hi Elina, we are experiencing the same problem, would you mind sharing how you fixed it?
Hey Susanne, of course. :) We changed our Bot´s Persona to "playful". After that, all the conversation in German was with the "Du". Unfortunitelly the translations in for example French or Dutch are still formal, which is a shame. :(
And our playful Bot is sometimes a bit too playful and says things like "Das hab ich nicht kapiert! Sorry!", which is not too nice. The translation in other languages is also problamatic sometimes. The typical "Was this helpful?" after a generative FAQ Answer becomes "Wat is dit sletterig?" in Dutch, which means "Was ist das für eine Schlamperei?" / "what is this slutty?" . So we were able to solve the "Du"/"Sie" Dilemma, but are still working on other. If I find a solution for those, I will update you. :)
Thank you Elina, Well, dat is echt niet grappig, toch? We are just starting and so far only testing the generative AI in Tickets - so far, we did not have the AI making any bad jokes, haha! Thanks for your update and good luck and success with the bot!
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