Generative AI Expanding Agent Replies

Hi Shannon,

Thanks for reaching out. I've pulled this insight into our product feedback tool to make sure it can be considered for future enhancements.

I was curious - where would you want (or what your agents) to see this comparison? Would it be in the comment composer? Some sort of undo/redo behavior? Or perhaps you visualize it in some other way?

Hi Jake, 

I actually just noticed a new command that is available, "ctrl z"  to get your original text back at any time. That is a start, but guaranteed I am going to forget that command when I need to use it. 

I would think in the composer, but maybe as an additional "draft" composer or have an app available in the right hand app menu.  Have the original comment the agent entered displayed, then below that original comment, have the enhancement options displayed. This way the agent could toggle between the comment options that are presented or copy and paste certain parts of the suggested enhanced comment into the ticket as their reply.  

Yes! Ctrl + z (or cmd + z on Mac) certainly work to undo. But as you called out - you may only want to change/revert part of the reply. Very valuable feedback that I'll pull in along with what you shared previously.

Thanks!