Hi,
our use-case is, that all "English speaking" Agents need support all languages by Translation Apps.
So far Knowledge App always show "DE / German" articles if the ticket is German.
We looking for a way to set it default to "english" that we know our keywords to search correctly i.e. "Crash" instead of German Word, which we may don´t know.
Then linking can be in customer local language.
Any idea how to achieve?
Thanks.
Tobias