Whenever CSAT EAP is activated on an instance where main language is French, everything is offered in French except the follow-up question and answers, example here below :
And next :
All good on the last part
As a Zendesk integrator I set up several projects, and I can see this behaviour everytime I ask for CSAP EAP.
Hope that helps.
Hi Max! You can change the text of the question and response options yourself. If you need to send surveys in different languages, you should use dynamic content. Read Providing multiple language support with dynamic content.
Hey @tetiana12
Thank you, that's what we do indeed.
I was just commenting it so that it can be fixed natively for next users because it doesn't look “normal” to set up something in french and have options in english.
Thank you for reporting! We've fixed the issue with translations.
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Hey, any update regarding this topic ?