Our Fine Tuning series is a monthly discussion in our forums about a specific topic.
Each discussion is hosted and moderated by a member of the Zendesk Customer Success team for one day. During the day, the CSM shares tips and best practices, and community members ask questions and share their own tips and ideas.
If you miss the hosted discussion, you can still learn from the best practices and add to the discussion by posting a comment at any time.
Here's the complete Fine Tuning series:
- What to consider when going live with Zendesk - by Lindsey Fischer
- How to provide great support through social media - by Lisa Muccigrosso
- How Zendesk uses Zendesk, part 1 - by Jillana Peterson
- How Zendesk uses Zendesk, part 2 - by Lindsey Fischer
- Analyzing the metrics that matter - by Roshni Sondhi
- Best Practices for Ticket Deflection - by Phil Hansen
- Improving user adoption for your Zendesk - by Lisa Muccigrosso
- Optimizing security in your Zendesk - by Manda Choi
- Scaling your Zendesk - by Jordan Brower
- Agent productivity - by Sylviana Ho
- Phone support and Zendesk Voice - by Katie Winn
- "Blueprinting" your Help Center - by Lisa Painter
- Insights reports to transform the way you do support - by Missy
- Implementing Chat as a support channel - by Audrey Griffith
- Taking action on Customer Satisfaction - by Aaron Pewtherer
- Succeeding with SLAs--why, when, and how - by Sam Chandler
- Seamlessly update your brand - by Manda Choi
- Bringing support to your customers with Embeddables - by Jillana Peterson
- Capturing the right data to provide a more personalized customer experience - by Sylviana Ho
- The art of Zendesk maintenance - by Jill Kaselitz
- Help Center Customization - by Lindsey Fischer
- Bridging the gap between your Support, Sales, and Engineering teams - by Ian LaPhillip
- So you want to build an app? - by Jeremiah Currier
- Maintaining your zen garden with users, groups and organizations - Irene Poltronieri
- Effective team communication for your support organization - by Yaaz Dabiri
- Creating and measuring effortless customer experiences - by Vicky Truong
- Two ways to launch your Zendesk Help Center Community - by Christina Libs
- Brick by brick--how to piece together your ideal Zendesk - by Don Newton
- Using reports to improve collaboration and drive decisions - by Sam Chandler
- Brick by brick--how to build your ideal workflow - by Don Newton
- The beauty of self-service: Why the best ticket is the one never created - by Eric Nelson
- Rolling out Chat and knocking it out of the park - by Sam Gervolino
- Delivering timely support with Web Widget - by Yasmeen Hyder
- Evaluate your support organization to find and eliminate gaps - by Conchita