My acconut manager left ZenDesk and now I don't know how to get in contact with my account manager. How do I find this person so I can discuss our contract?
Finding my account manager
Same here. It is extremely difficult to contact anyone at Zendesk. I just need to contact my account manager because my current one left.
Hey Berto,
Apologies for the inconvenience here! I checked in on your ticket and it looks like our Finance team was able to get your questions answered.
If you have anything else we can help with let me know!
Apologies for the inconvenience here! I checked in on your ticket and it looks like our Finance team was able to get your questions answered.
If you have anything else we can help with let me know!
I guess there is a theme here so I should not take what has happened personally.
I am yet another customer that cannot get in contact with our Account Manager. We WERE, looking to expand our utilization of Zendesk from Technical Support to Member Support with an additional expansion relative to utilizing Zendesk telephony. However, the account manager contact information I was provided is no longer with Zendesk and they did not even have the courtesy to reassign or send any communication. Who can contact me from Zendesk so we can discuss my companies expansion for YOUR product?
Hey Lamar,
Appreciate you sharing your experience with us so far and apologies for the inconvenience this has caused on your end. I'm going to create a ticket on your behalf and escalate this to the appropriate team so they can assist further.
If there's anything else I can assist with in the meantime let me know!
Appreciate you sharing your experience with us so far and apologies for the inconvenience this has caused on your end. I'm going to create a ticket on your behalf and escalate this to the appropriate team so they can assist further.
If there's anything else I can assist with in the meantime let me know!
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I'm going to create a ticket on your behalf so our Customer Care can help you track down this information.
You'll receive an email shortly stating your ticket has been created.
Thanks!