Find Authenticated User' History | Community
Skip to main content

Find Authenticated User' History

  • December 18, 2018
  • 3 replies
  • 0 views
C

We integrated authenticated user to our system.There is  a green tick on client's avatar. It works.

 

Now we have another question. Is there any chance to see see customer's chat history with a link?

 

We want to see our customer's chat history with one click from our own admin panel. We send you our client's id and email to authenticate it. Now we want to see their history from a link like:

https://xxx.zendesk.com/chat/USER_ID

https://xxx.zendesk.com/chat/USER_EMAIL

 

is it possible?

 

If not possible, is it possible to get histories with API?

    3 replies

    R
    • Ramin12
    • December 31, 2018

    Hi Berk,

    You can use the REST API to search for chats with the user's email address: https://developer.zendesk.com/rest_api/docs/chat/chats#search-chats

    Have you tried this already?

    -Ramin

     

    C
    • Can
    • Author
    • January 19, 2019

    We cannot use API because it's for Zopim.

     

    We cannot find zendesk version of it.

     

    We use subdomain.zendesk.com and we set our settings on Guide. In that case, which endpoint we should use because 

    https://www.zopim.com/api/v2/chats

    doesn't work for us

     

     

     

    R
    • Ramin12
    • January 20, 2019

    Hi Berk,

    The REST APIs are the same regardless of what type of account you are using. Please email chat@zendesk.com to get assistance with using the APIs.

    It could be that you are using basic auth instead of OAuth, which is required for customers using Support/Chat together.

    -Ramin

    Terms & ConditionsCookie settingsAccessibility statement