Hello,
I would like to create a view for each of my emails so that they can be filtered in a tidy fashion.
Unfortunately, I can't find a way to do this.
I had thought of assigning a tag to emails that come from certain addresses but I can't see how to add tag either? My list of tags is empty?
Thanks,
James
You could make a drop down field with each email address in it and use triggers to set the field if a ticket is created via one of the emails. Then you could create a view using the drop down as a column to sort and group by.
Hi Daniel,
Thanks for the help. I have created a ticket field but I can't see it in my tickets?
Regards,
James
Hi Daniel,
Just to let you know I haver managed to get this setup now and it works well.
Thanks,
James
Glad to hear you got things working, James! Let us know if you have any other questions we can help you out with.
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Hi Adele! Welcome to the Community!
You can find detailed instructions on how to add custom ticket fields in this article, and all the details you need to create custom triggers in this article. That should get you started!