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Feedback so far

  • August 9, 2022
  • 2 replies
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Ian22

First, please send my thanks to everyone involved with making this telemetry available!

One issue I'm running into is Zendesk's rate limit, in particular:

{'errors': [{'title': 'Too many requests', 'detail': 'Use RateLimit-Reset header to backoff on retries'}]}

Since it looks like Zendesk caps each request at 100 entries, I have to make a lot of requests!  So far, I can get about 4 seconds worth of events before I hit the rate limit cap.

Can we increase the max number of returned entries and/or adjust the rate limit accordingly?  My code is not running in parallel -- there are simply requests one after the other.

2 replies

Ian22
  • Author
  • August 9, 2022

I should also mention that I don't see anything about ratelimits in the headers.


Ian22
  • Author
  • August 9, 2022

Oh, and we're an Enterprise Plus customer and it looks like we're not hitting any limits from what I can tell in the admin interface.