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Federated search configuration button missing?

  • April 25, 2022
  • 2 replies
  • 0 views
Liam14

Hi All,

I am attempting to configure federated search within our Zendesk but have hit a hurdle, there appears to be no "configure" button displayed for us. We've checked on multiple accounts and the results are the same for all, and we have an Enterprise license. Is there something that we are missing as a pre-requisite perhaps that might be disabling this?

any ideas are welcome, I've looped through the documentation many times now and cant seem to find anyone else who has had this issue either. 

Thanks in advance for your help 😊

Many thanks,

Liam

      2 replies

      CJ99
      • CJ99
      • April 25, 2022

      I did manage to find out why you don't have settings available there yet:
      You have to set up an API that is feeding info into this, before you can do anything with it, and the settings will apparently become available once the first piece of data is ingested. 

      Unfortunately, I also can't seem to find anything that actually explains what steps to take to do this, or even what endpoint the external articles should hit,  and the tutorials like the video in this blog post, skip that step. 

       

        Liam14
        • Liam14
        • Author
        • April 28, 2022

        Thank you CJ, I'm glad I'm not the only one who couldn't find this either, with the documentation it's almost in an infinite loop and most sources lead back to the original Federated search guide. 

        Are you still searching for answers on this as well?  I'll keep looking too, but it would be nice if anyone could assist in getting started with the API. We'll get there eventually 😄

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