Hello everyone and thank you for engaging with this EAP. This EAP is closed and we are thrilled to announce that this feature has GA'd to our Zendesk Customers. Please review the product announcement here. To share further feedback on this area, please to our Community Product Feedback forum for Messaging. We look forward to continuing to engage with you and thank you for your participation in this EAP!
Feature GA - Automatically release agent capacity for messaging conversations
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