Facebook Messenger Chatbot to Zendesk | Community
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Facebook Messenger Chatbot to Zendesk

  • December 1, 2017
  • 3 replies
  • 0 views

Hi there!

Looking for my messenger chatbot integration to Zendesk

Is it possible?

 

Thank you! 

 

This topic has been closed for replies.

3 replies

  • December 5, 2017

Hey Dmitry,

take a look here:  Connect Facebook Messenger Chatbot to Zendesk

 


  • May 10, 2018

Hi - I am also wanting to integrate an existing Bot to Zendesk. Currently many of our customers have zendesk and want our Bot. The link for connect a facebook bot to messenger looks like creating a bot from scratch but I have a bot already. Also if a customer has zendesk and they want our bot to be the start of the chat and we want to hand off to a human which APIs should we be looking at?

 


  • May 17, 2018

Hey Angela!

The link provided by John in the comment above you is not actually a Zendesk product but rather a third party solution.

Chat Bots do not integrate directly with Zendesk, but if you have an existing Chat Bot you can complete a handover to Zendesk Message so a live Agent can take over.  

Setting up and using Message

Setting up bot handover