Facebook - Choose what goes to Zendesk.

I know this might be a big ask but at our company we have 2 types of employees, community managers and customer service. I was wondering if there was a way to have the community manager determine which Facebook messages or conversations are sent to Zendesk and which ones they will handle themselves. Or a way to have some automatic filter based on tags or comments in Zendesk. A scenario would be if it is a question about a giveaway on Facebook, the CM would handle that, but if the customer has an account related issues, the CM could let that go to an agent at Zendesk.

Again not sure if it could be done, but would be great if so.