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Extension not tracking link

  • February 28, 2025
  • 1 reply
  • 0 views

Kevin55

Hello,

 

We recently set up extension tracking and we have a link mapped to a task. Upon testing, the extension is not tracking when I am on the link. 

 

What steps do we take to get this resolved?

1 reply

Tiago12
  • March 3, 2025

Hi @kevin55  - sorry to hear that. I'll open a ticket from this post so we can deep dive and troubleshoot this together. Thanks for reporting this in!