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Exporting tickets from Zendesk

  • May 26, 2016
  • 4 replies
  • 0 views
T

Is there a way I can export a selection of our tickets (in particular the names and email addresses) from Zendesk

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    4 replies

    J
    • Jessie17
    • May 26, 2016

    Hi Toby!

    Depending on your plan, you can do a CSV/XML export: Exporting data to a CSV or XML file (Professional and Enterprise), or use our API.

    T
    • Toby16
    • Author
    • May 30, 2016

    Thanks Jessie,

    I had a look at the link you provided, but just need to confirm one thing. We want to be able to export names and emails addresses that are included in the tickets. Is this what is included in the user data?

    Regards,

    Toby

    T
    • Toby16
    • Author
    • June 1, 2016

    Hi Jessie,
    Are you able to get back to me about this today?
    Thanks

    J
    • Jessie17
    • June 1, 2016

    Hey Toby, 

    It sure does. It'll include each user in your Zendesk by name, along with the information from the fields in their user profile, including email.

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