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Explore Reporting for Custom Objects

  • June 20, 2023
  • 2 replies
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Are there any plans for Explore Reports with custom objects?

Especially things like drill in with custom objects and seeing how many related Tickets are open for certain custom object records would be really useful.


What is the timeline for these if they are already planned?

    2 replies

    Ashwin11
    • Ashwin11
    • June 21, 2023

    Hi Shayan - We are looking at Explore across 3 phases:

    1) Phase 1: Ability to create Ticket Reports using Lookup field values on Tickets. For eg: Count of Tickets across all Associated Products (Lookup field on Ticket pointing to Custom Object = Product Catalog) OR Count of Tickets across all Sites on Requesters (in your case)
    2) Phase 2:Ability to create reports on Fields in a Lookup field values on Tickets. For eg: Count of Tickets across all Associated Products -> Category (Lookup field on Ticket pointing to Custom Object = Product Catalog and Category is a Drop down within the Product catalog custom object )
    3) Phase 3: Ability to create reports in Custom Object Records using fields within a Custom object record. For eg: Number of return orders across multiple product types
     
    We are targeting to release Phase 1 by end of Q3. For other phases, I dont have the timelines yet
     
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    • Eugene13
    • July 4, 2025

    Hi there, reporting with custom object fields (Phase 2) is now available - https://support.zendesk.com/hc/en-us/articles/9409488552346-Announcing-reporting-with-custom-object-fields 

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