Let's say I have three level 1 categories, website help, information update and Technical issue.
- Website help::Navigation
- Website help::login
- Website help::signup
- Information update::Name
- Information update::dob
- Information update::Address
- Technical Issue::Payment
- Technical Issue::Order
How would I roll up level 2s and level threes into the 3 main categories like the below? I reviewed Explore recipe: Reporting on nested drop-down fields – Zendesk help but couldn't get the report to show like this.
