I'm using the built-in Guide Dashboard on a daily-basis, and I am struggling since January with the new reports.
For some obscure reasons, the dashboard has changed and everything is wrong!
1) I have now days with no traffic on Guide.
--> before Jan, that was my report:
Since Jan:
This makes totally no sense!
2) The most viewed articles number don't match with the global amount of views any longer:
Before the update:
Since the update:
What happened? I need my dashboard to be reliable again, please help!
Apologies for the delayed response; we've been dealing with a high volume of requests these days. Rest assured that we are working on this diligently to assist you and our customers.
I can see that you have an existing ticket now. Let's work on your ticket to further check the issues here.
Thank you for your patience.