I pulled a past timeframe and it's omitting a former agent and their data. How can I pull previous data and it pull an agent that is no longer with us? The information I want is Leg Agent Name, Accepted Call Legs, Outbound Calls.
Agent User Type is now End User and has been suspended.
Below is a screenshot of the information I need in a certain time frame.
Upon checking, it seems that this concern has already been submitted as a ticket, #10254600. If you'll need additional assistance, don't hesitate to contact Support directly and we'll be glad to help.