I'd love to see some examples of sites using Zendesk as their primary knowledge base. I'm looking for some inspiration for how well ZD can be integrated into the overall look, feel, and branding of an enterprise site, from a knowledge base perspective.
Anyone aware of any great examples? The more customized and branded, the better.
@mark, @jessie
Really nice job on CES IX. Do either of you know if that was done in house or with a consultant? If consultant, who?
@Adam - I can tell you that alot of work was put in creating that HelpCenter. There is tons of custom Jquery/JavaScript and CSS in there by the looks of things. Great job @Mark.
@Wes yes I know... I'm very impressed. I know how much work we put into our heavily customized HC support site (http://support.lytro.com) and CES IX is, I have to say, a cut above... Interested in knowing who did it!
Currently, I'm really embarrassed for our form landing page and look/feel which is pure stock HC. Quite into what CES IX has done.
@Adam - I'm sure I could replicate some of it but just don't have the time as I'm working on another HelpCenter at this time. You can do alot through the API by pulling in categories, sections, and articles and sticking them into an array and calling in on a page but I think the CES IX customization is the most I've seen on any HelpCenter and I've seen and built alot of them. They did a great job.
Thank you everyone!
We will look into this possibilities and may be, will have some further questions again as we have some problems with our layout with the community while doing it on our sandbox site.
@Kenny - Nice and clean. The only suggestion that I have is to make the site responsive as I had to scroll when viewing on a tablet.
@sean
Im using the custom theme and have added some adjustments to the homepage. (The 4 sections with the icons and the knowledge base bar)
Kind regards!
kenny
We have just finished first version of our KB:
It was ok to develop, but you will run into some annoyances. One of the worst thing for me was the side-bar code editor and basically how you have to switch between pages etc.
I have developed kind of a bootstrap project that behaves almost identically to KB so you can develop the template on your machine and then simply copy it over to ZD. If anyone would be interested I can put it on github
Hi Tomáš!
Your Help Center looks gorgeous! Thanks so much for sharing. :)
I'm sure a lot of people would be interested in seeing the coding solution you came up with so definitely feel free to post it. If you're so inclined, you could even post an official Community Tip here: Tips & Tricks.
You can create the post on your own from scratch if you like, or you can use our Community Sharing Form. Just fill it out, and we'll format the post for you and post it on your behalf to save you some time. :)
Thanks again for sharing!
Here's an example of the SwiftKey help center that we have put some work into. It's fully responsive and will show you different category pages whether on Android/ iOS devices.
@Josh - Looks good and great work!
@Wes thanks for the kind words. We are always looking to make it better and have a new phase for the mobile experience rolling out soon.
@Josh - Yes, it looks great. Nice clean design!
@Josh -- SwiftKey HC has the best homepage design I've seen.
Shameless plug...worked a bunch on support.coachup.com earlier this year. Going to "borrow" some ideas from the SwiftKey homepage when I circle back on improvements.
@Jennifer thanks
@Justin feel free to borrow - that is definitely a compliment. Our customers are largely on mobile so building a genuine on-brand experience for these devices was a focus.
http://support.editiondigital.com/hc/ - amazing design, much different than other Zendesk Help Center experiences, almost wouldn't recognize it's Zendesk (which is usualy mostly text-based)...
Ivan - That looks pretty smooth, definitely would not assume its ZD by just looking at it on the surface.
Our team has tweaked the SwiftKey HC once more with a new header image.
Also a new guide content style. It has navigation modules on the right and next buttons at the bottom of each entry.
I think it's about time I showed some of the HCs we have done for our customers. The additional features these HCs offer are:
Take a look at these examples:
Contact me at swiseman@contextengage.com if you want to know more about creating Help Centers with design and/or features like the above.
Steve
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