Examples of sites using Zendesk as their primary Knowledge Base

Update. I"ve seen a number of sites that use ZD as their primary KB. They work fine functionally, but they all have that default "Zendesk" look and feel:

• http://reuters.zendesk.com/home
• https://yammer.zendesk.com/home
• http://helpdesk.supportsolutions.ie/home
• https://zoosk.zendesk.com/home

Maybe what I'm looking for is effective use of ZD widgets on a support homepage...

http://support.moonfruit.com/forums

http://support.rockstargames.com/categories/10257-grand-theft-auto-iv

https://support.zendesk.com/home

http://support.doit.im/home

#moonstar, awesome!  Thanks.

Hi guys,

I also found some great examples here:

Podio: https://help.podio.com/home
Pagemodo: https://pagemodo.zendesk.com/forums
Tv2 https://kundeservice.tv2.dk/home
Pinterest: https://pinterest.zendesk.com/home
Reuters: https://reuters.zendesk.com/home

Thanks, Laura!

Here are some that I like:

• Four Square

• Canvas

• Causes

• WePay

Hi,

Is it possible to customise the agent view in Zendesk and would anybody have a screenshot to show?

Hi Colm. Currently, the agent interface cannot be customised. :( 

There's already a feature request for this in our feature request forums which you can see here:

https://support.zendesk.com/entries/22217728-Lotus-Customisation-Branding

Thanks!

Any examples with the new designs? I'm looking for examples with the Humble Squid.

http://support.amilia.com - Using the new Help Center

We also have a list of customized end-users sites on Pinterest - it's a mix of Web Portals and Help Centers (including Amilia :) 

Pinterest link:  http://www.pinterest.com/zendesk/custom-branded-zendesks/

Woohoo!! Thanks for the link guys!

Thank you!

Hey Guys - Just thought I'd add to this and post our Help Center that we've customised. Hopefully it serves some inspiration for those looking to see what is possible.

http://support.vision6.com.au

We hope to have it up and running in a few weeks so it may see some slight changes.

Looks cool Jonathan - very Podio inspired (https://help.podio.com/hc/en-us) but nice and simple :) We are looking to do something similar soon.

Good stuff, Jonathan!

@Looks good Jonathan and its responsive : -)  The Podio site is not responsive as I had to do alot of scrolling from a tablet.  

We're about 99% complete now - I decided to add some personality.

Thanks for these sample sites. ^_^ Great inspiration for ours. We're looking forward to redesigning our zendesk soon, too. (http://support.brillkids.com)

Hello all!

We started with https://support.smartbidnet.com, then moved to Enterprise and have 3 other brands we are working on. One other we just got up is https://support.smartcomplianceinc.com and are adding content to it.

We have two other products that we are working on as well that should be live soon.  Thanks Zendesk !

Hello all!

We are kind of interested on how these teams were able to edit their Community page. For example,

https://help.podio.com/hc/communities/public/topics

Can you please shed some light on this? As we can' see the Community from the Edit Theme options.

@Roger - You can edit the community with CSS and JavaScript.  The link you referenced above appears they did most of the customization via CSS.  Zendesk is currently working on adding the Community from the Edit Theme options

Here is an example of zendesk integrated into the forum and support system.

https://cex.io

Hi Roger!

To add to Wes's response, the customer you referenced above is actually still using our old platform, the Web Portal. All customization in the Web Portal is achieved through CSS, and because the Help Center is built completely differently, the process of customization is different as well.

This particular Web Portal isn't actually that much different from the default layout of the Web Portal. They changed the color scheme and added some buttons, but the layout is essentially the default.

Hope that clears things up!

And here's a direct link to cex.io's Help Center: https://support.cex.io/hc/en-us

You can see how they were able to customize it to coordinate nicely with their primary website.