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Error when accessing a form

  • July 21, 2021
  • 2 replies
  • 0 views
D

Hi everyone,

Has anyone experienced this error before- "Access to this page temporarily restricted"? For context, we use a brand for an internal form to submit tickets. A few agents are seeing this and I can't figure out why. Zendesk support says they cannot assist because we use a custom theme.

      2 replies

      Trapta
      • Trapta
      • July 21, 2021

      Hi @Danielle,

      Are you using some custom code for your new request template? It may be because of some custom code that is creating this issue.

      Thanks
      Trapta

      Ifra
      • Ifra
      • July 21, 2021

      Danielle, I'm not sure but is this something that can help you: https://support.zendesk.com/hc/en-us/articles/217078128-Creating-and-applying-branded-ticket-forms

      If few agents are seeing the restriction, not all agents then may be there are applied any kind of restrictions/disability for ticket form or agents group in the support or applied any trigger.

       

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