"error": "RecordInvalid" | Community
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"error": "RecordInvalid"

  • January 22, 2021
  • 0 replies
  • 0 views

Kelly24

Hello, we get the following error when attempting to create a new ticket, but are stuck on where the conditions and/or actions may be going awry. Any suggestions or guidance of what to look for would be most appreciated!

{
    "error": "RecordInvalid",
    "description": "Record validation errors",
    "details": {
        "base": [
            {
                "description": "Phone number: needed",
                "error": null,
                "ticket_field_id": 360030858472,
                "ticket_field_type": "FieldInteger"
            },
            {
                "description": "Phones:Ticket already submitted: needed",
                "error": null,
                "ticket_field_id": 360030858732,
                "ticket_field_type": "FieldTagger"
            },
            {
                "description": "Phones: What type of issue/select an option: needed",
                "error": null,
                "ticket_field_id": 360031060651,
                "ticket_field_type": "FieldTagger"
            },
            {
                "description": "Contact Name: needed",
                "error": null,
                "ticket_field_id": 360031286311,
                "ticket_field_type": "FieldText"
            }
        ]
    }
}