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Error deleting team members

  • June 30, 2022
  • 1 reply
  • 0 views
A

Hi Zendesk,

In my Zendesk admin where I'm the owner, I have suspended team members that I need to delete but I'm getting errors.

For some I'm getting an empty blank message bubble, the network tab shows "500 internal server error"

For others, I get message: "User cannot be deleted due to dependencies with your Zendesk Chat account. Please delete the user in your Zendesk Chat account and try again."

What does that mean and how to fix this?

Thank you

      1 reply

      Brett13
      • Brett13
      • Community Manager
      • July 1, 2022
      Hey Andrew,
       
      Thanks for reaching out and welcome to the Zendesk community!
       
      It looks like you have an open conversation with our Customer Care team regarding this issue. They will most likely need to take a look at your account to figure out why these errors are occurring. 
       
      Someone from their team will follow up with you soon.
       
      Cheers!
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