I have completed the SAML SSO configuration and was able to enable it to end users. However, I tried myself signing in as an end user and after authenticating to the SAML Idp with no errors, I get redirected to the Zendesk portal (https://<mydomain>.zendesk.com/hc) but with a Page Not Found error. Is there a configuration somewhere to allow end users to access the portal which is normally not enabled?
End users getting Page Not Found after SAML SSO sign in
Hi Hossam,
Can you confirm if your Help Center is active? If yes, I also suggest that you check if your CNAME DNS is properly set up. Further, I also suggest that you check Enabling SAML single sign-on to review your current setup and check if everything was properly set.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.