End user changed their email address recently and used our chat feature for the first time. This created a new account for the user in Zendesk along with the previous account the user held with a different email address. I noticed in users account the email account was not verified so I resent verification email, but user still was unable to view tickets.
I navigated user to "My Support Community" to view tickets and updates but it takes the user back to the homescreen and user is unable to view tickets or updates. I manually verified the users email account but user is still unable to view tickets.
The emailed link that is sent when the user clicks on it, the user is not taken to the ticket updates but back to the homepage of the App to login.