I have an issue with an end user who has submitted tickets to our ZenDesk instance via email.
If he submits the tickets via a form submission, the tickets appear in his list of Requests in the Help Center. However, when he submits via Email, or an agent manually changes a ticket to make him the requester, those tickets do not appear in the list and are also not accessible in his list of requested tickets.
What could be the cause of this, and what is the logic which determines which tickets are listed and accessible by the end user, and which ones are not?
Thank you