I have a customer who is being asked to fill in an internal-only agent field when creating a new support ticket. So far as I know, it's only happening to this one customer, and I've confirmed they do NOT have agent access. Also, that ticket field is set to Agent view/edit access only. Is this a known issue? Maybe a bug? 
End user can see an internal only field upon submitting a ticket request
Due to the nature of this concern, I have created a ticket for you. Please wait for an update from one of our Advocates via email.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.