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Encountering errors with the bot

  • January 14, 2021
  • 5 replies
  • 0 views

Hi all,

We are experiencing this error when trying to submit tickets, how can we solve this?

5 replies

David97
  • January 18, 2021

Hi Rhyan,

Thanks for flagging this and hopefully we can get this resolved quickly.

I've raised a ticket on your behalf so I can get some more details about your Zendesk and Discord accounts.

Thanks,

David Gillespie


Emil15
  • January 28, 2021

Hello @David Gillespie,

Do you have an update in regards to this problem?

We see the same issue on our while trying to test out this integration.

Regards,

Emil


  • Author
  • February 1, 2021

@Emil Pop, we're still encountering the issue.

So far we have been suggested to kick and then reinvite the bot but this hasn't worked


Emil15
  • February 1, 2021

Thanks for the update Rhyan.

We did actually several times, but without success.

@David Gillespie any updates?

Regards,

Emil


David97
  • February 3, 2021

Hi @Emil Pop & @Rhyan Smith,

I've reached out to both of you directly to get more details and then work with our engineering team to get this resolved.

Thanks for your help and patience whilst we get the bot back up and running.

David