Emails from End Users going into our spam folders | Community
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Emails from End Users going into our spam folders

  • April 15, 2022
  • 1 reply
  • 0 views

We use multiple email aliases set up through our G Suite. 

We have more than a dozen examples of an End User replying to a ZD email we sent them, ending up in the spam folder for our email inbox. 

How can we prevent this from happening?

I am attaching an example below, so you can see the email headers. This email ended up in our spam folder, and was forwarded to me so I could share it with you.

-Scott

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This post has been edited by the Zendesk Community Team to remove personally-identifying information, in accordance with our Community Code of Conduct.

1 reply

Dave12
  • April 16, 2022

Hi @scott33,

I had to remove most of the content of your post, as it included not just your support email address, but also the email address of your customer. However, I've created a ticket on your behalf, and that does contain the original information.