email forwarding spf record check failure

Forum|Forum|10 years ago
September 10, 2015
3 replies
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Shelby12

1.
We're trying to setup email forwarding so emails sent to/from "support@OurDomain.zendesk.com" are seen as sent to/from "support@OurDomain.com", and emails sent to/from "support@OurDomain.com" are redirected to "support@OurDomain.zendesk.com". support@OurDomain.com was removed as a mailbox and added as a mail contact (my IT guy says this was necessary for setting up forwarding). We used the SPF record suggested in ZenDesk article https://support.zendesk.com/hc/en-us/articles/203683886 (v=spf1 include:mail.zendesk.com ?all). We're using FreeDNS.

Currently, the forwarding check succeeds and the SPF record check fails (no error message). Emails are successfully forwarded from ZenDesk to support@OurDomain.com, but they're listed as coming from support@OurDomain.zendesk.com. Additionally, emails sent to support@OurDomain.com don't get forwarded to support@OurDomain.zendesk.com (in fact they don't get sent at all).

How can we modify the SPF record to make it pass this test? How can we properly setup email forwarding in the other direction?

2.
Additionally, we noticed your reply system is based on email targets (e.g., support+id30@OurDomain.zendesk.com). Is there any way to change this so it's based on subject line?

This topic has been closed for replies.

J

Jessie17
Forum|Forum|10 years ago
September 14, 2015

Hi Shelby!

Based on what you're telling me, it's not actually a problem with your SPF record; the issue is with your email forwarding.

"Support@OurDomain.com" needs to be added as a Support Address in your email settings in order for email forwarding to work. You'll need to delete the user profile that was created with that email address first, and then add the email as a Support Address.

From there, you'll need to log into your "support@OurDomain.com" email account and set up the email forwarding to direct to "support@OurDomain.zendesk.com".

You can find more details on how to set up your email forwarding here: Forwarding your incoming support email to Zendesk.

That should take care of the issue!